Privacy Policy

This privacy policy explains how ‘we’ (Logistics Institute) collect and use your personal data when you use the services provided on the NR+ Integrated Digitised Rail Infrastructure Platform for Planning.

Platform disclaimer

The information contained on this Platform is provided by the Logistics Institute and whilst we do our best to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Platform or the information, products, services, or related graphics contained on the Platform for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Without limiting the effect of the previous paragraph, we reserve the right to introduce changes to the information given, including the addition, withdrawal, re-location or restructuring of information on our Platform.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this Platform.

Online privacy practices

Your right to privacy is important to us.

We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you.

We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of GDPR, ensuring all personal data is handled in line with the principles outlined in the regulation. The information you provide will be kept confidential and will be used only to support your relationship with us. We do not disclose or sell your information outside the Logistics Institute except if we sell the whole or part of our business.

What data do we collect?

The Personal Information that we may collect broadly falls into the following categories.

Information you provide us

In the course of engaging with our Services, you may provide Personal Information about you. Personal Information is often, but not exclusively, provided to us when you sign up for and use the Services, consult with our support team, send us an email or communicate with us in any other way.

We will let you know prior to collection whether the provision of Personal Information we are collecting is compulsory or if it may be provided on a voluntary basis and the consequences, if any, of not providing the information. By giving us this information, you agree to this information being collected, used and disclosed as described in our Terms and conditions and in this privacy policy.

This information may include:

1. Registration information: You need an account to use the Services provided by our Platform. When you register for an account, you will be asked to provide certain basic information, such as your name, email address, username, password, company name, occupation, location, and phone number (for example, if you are using two-factor authentication). You agree to be responsible for maintaining the confidentiality of your passwords or other account identifiers which you choose and all activities that occur under your account.
   
   
2. By registering on the Platform, you agree that:
   • your account and password are personal to you and may not be used by anyone else to access the Platform;
   • you will not do anything which would assist anyone who is not a registered user to gain access to any registration area of the Platform; and
   • you will not create registration accounts for the purpose of abusing the functionality of the site, or other users; nor will you seek to pass yourself off as another user.
   • You agree to notify us immediately if you become aware any unauthorised use of your password or account identifiers by others.

Termination of registration

If you no longer wish to have a registered account, you may terminate your account by sending an email to support@lampada.co. If you no longer accept these terms and conditions, or any future modification to these terms and conditions, you must cease using the Platform. Continued use of the Platform indicates your continued acceptance of these terms and conditions.

If, for any reason, we believe that you have not complied with these terms and conditions, we may, at our sole discretion, cancel your access to the registration areas of the Platform immediately and without prior notice. We may terminate your registered account, at our sole discretion, by emailing you at the address you have registered stating that the agreement has terminated.

Information we collect through Cookies

What are Cookies?

Cookies are small pieces of information that are stored on your hard drive to allow the Logistics Institute to recognise you when you visit. They can remember your preferences by gathering and storing information. They do not identify you as an individual user, just the computer used. Cookies cannot be used to run programs or create viruses on your computer. It does not give the Logistics Institute access to your computer.

Why do we use them?

We may use cookies to improve or personalise your online experience of our Platforms. This allows us to improve our navigation so you can find things easier in future.

How we use Cookies

We may use cookies to store information about how you use our Platform, or to enable you to log in to the Platform. The information is stored to enable you to use the resources on our Platform, and to remember your log in details between sessions.

How do we collect your data?

You directly provide our Institute with most of the data we collect. We collect data and process data when you:

• Register online on our Platform or use any of its services.
• Voluntarily provide feedback through online forms and email.
• Use or view our Platform via your browser’s cookies.

How will we use your data?

We may use the information we collect through our Platform for a range of reasons, including:

• To provide, operate, optimize, and maintain our Platform.
• To respond to your online inquiries and requests, and to provide you with information and access to resources or services that you have requested from us.
• To manage our Platform and system administration and security.
• To improve the navigation and content of our Platform.
• To identify any server problems or other IT or network issues.
• To set up online accounts.
• To better understand the preferences of our users.
• To carry out research and development to improve our products and services.
• To customize content and layout of the Platform.
• To carry out other legitimate business purposes, as well as other lawful purposes.

Changes to the Privacy Policy

If we decide to change our privacy policy, we will post the changes here. If the changes are significant, we may also choose to email all our registered users with the new details.

Your rights with regard to the personal data that we hold about you

You can contact us with regard to the following rights in relation to your personal data:

• If you would like to have a copy of the personal data we hold on you or if you think that we hold incorrect personal data about you, please email support@lampada.co. We will deal with requests for copies of your personal data or for correction of your personal data within one month. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond.
• Where you have provided us with consent to use your personal data, you can withdraw this at any time.
• You also have the right to ask us to delete your personal data or restrict how it is used. There may be exceptions to the right to erasure for specific legal reasons which, if applicable, we will set out for you in response to your request. Where applicable, you have the right to object to processing of your personal data for certain purposes.

Further information on data protection and personal privacy

For further information from us on data protection and privacy contact:

NR Plus Support
Lampada Digital Solutions,
Aura Innovation Centre,
Bridgehead Business Park,
Meadow Road,
Hessle,
HU13 OGD
support@lampada.co

Should you wish to report a complaint or if you feel that the Logistics Institute has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
0303 123 1113

Useful links

If you would like to find out more about privacy, cookies and their use on the internet, you may find the following links useful:

• Microsoft cookies guide
• All about cookies
• The Information Commissioner's Office